FAQs

Is Fountain Music Company, an Indian Company?
Yes. Fountain Music Company is a registered Indian company; it produces music, audio and video contents for almost all age groups.

Where can I buy Fountain’s products in India?
We retail our products through wide network of music stores in India. Our products are currently available in almost all major states of India; Maharashtra being dominated location. We also sell our products online through Fountain Music Company’s ecommerce website at www.FountainMusicCompany.com

Where is Fountain Music Company's Corporate Office located?
The Corporate Office is based out of Pune (India) at 580, Budhwar Peth, Ambekar Lane, Opp. Vasant Talkies, Pune 411 002 (India).

Tel: +91 20 24491670, Email – support@FountainMusicCompany.com

Are all the products available on FountainMusicCompany.com are original and genuine?
Yes, all the products that are available on FountainMusicCompany.com are original and genuine. We are the producers of the content and we sell all original products through our ecommerce website FountainMusicCompany.com

How will I know if Fountain Music Company has received my order?
During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Fountain Music Company and this same email is sent to the website administrator informing of a customer order.

How do I check my order status?
You can view the status of your order through My Orders option after logging in to your account on FountainMusicCompany.com website. Once the order is dispatched we will update your order number with the AWB number for the courier.

You go to My Account > Click on my Orders > View Order Status

How safe are my personal details?
Your personal details that you share with us while placing an order are safe and highly confidential. Fountain Music Company values your privacy and will never share (sell or tell) your personal details to anyone outside Fountain Music Company. Our privacy policy explains the safety of the information collected from you, when you use our services and the steps we have taken to keep it safe.

Is it safe to use credit card online at FountainMusicCompany.com?
Yes it is safe to use your credit card online as FountainMusicCompany.com website is linked to the CCAvenue payment gateway which has 128 bit SSL encryption, and is also VeriSign secured.

How do I return a defective product?
Please refer to our Returns Policy statement. The link is available in the footer of the website.

Do you deliver to my city?
You can check delivery cities and their respective payment options.

Are there any hidden charges?
There are no hidden charges except the shipping costs and local taxes if any levied while placing an order on the site.

What if a product/s is out of stock?
Fountain Music Company the producer of the music contents that are available for sell on www.FountainMusicCompany.com; Therefore, as we are the producers our products, it’s very rare situation wherein product availability is zero. We make every measure to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If a customer places an order for a product which is not in stock, Fountain Music Company will inform the customer through an email and credit his/her credit card account within two business days of placing order. Fountain Music Company will not retain a customer s request for an out of stock product in a back order system.

Do I have to sign up for Fountain Music Company account to buy something at www.FountainMusicCompany.com?
It is not mandatory to create an account on www.FountainMusicCompany.com and you can simply proceed as a Guest Shopper. However, in order to buy a product on our website, you need to sign up first. There are several benefits of creating an account and being our registered customer as we do send out sms s and mailers to them with offers or news updates.

Is COD (Cash on Delivery) payment option available at FountainMusicCompany.com?
Cash On Delivery option is not yet available to buy products from our website www.FountainMusicCompany.com.

What are the payment options at Fountain Music Company?
Credit card: Master/ Visa Debit cards: All Visa Debit cards from all major banks in India.