Terms and Conditions

Privacy Policy

Fountain Music Company respects the privacy of its users and is committed to protect it in all respects. With a view to offer an enriching and holistic internet experience to its users, we have seen to it that the security is of the highest degree. You may also check the 'About us' to know more about Fountain Music Company. Most of the services on the online community are offered for free but you need to register to the content stored in the archives and the paid sections.

Among the information you need to provide is 1) your name 2) email address 3) mobile number 4) gender 5) age 6) address with city and pin code, your occupation, interests, and the like. (All required information is Service Dependent). The information as supplied by the users enables us to improve our sites and provide you a more user-friendly experience.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address when you visit out site. (The IP address is a number that lets the computers attached to the internet know where to send the data-- such as the web pages you view.) The IP however doesn't identify you personally. We use this information to deliver our web pages to you on request, to tailor our sites to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

The information collected is presented to our advertisers-- to help them understand our audience and confirm the value of advertising on our website. It is usually in the form of aggregated statistics on traffic to various pages within our site.

All the information gathered on our websites is securely stored within the database controlled by us. The database is stored on servers that are secured by a firewall, and access to these servers is password protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We can't guarantee the security of our database, nor can we guarantee you that the information you supply will not be intercepted while being transmitted to us over the internet.

Any information you include in a posting to the discussion areas is available to anyone with Internet access.

Internet is an ever- evolving medium. We reserve the right to modify, update and alter the privacy policy at any time. Our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. The material changes if any will be notified time and again and you are requested to visit the privacy policy section to know about the changes.

We use third party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or contact numbers) about your visits to this and the other websites in order to provide advertisements about goods and services of interest to you.

We will not reveal your personal identity in connection with the disclosure of such interest to any third party. However we reserve our right to disclose the information about the users including personal information when legally called upon to do so at the request of the Government and the authorities conducting an investigation or to protect against misuse of unauthorized use of our websites.

Return, Refund and Exchange Policy

Returns: Fountain Music Company will accept returns of the goods purchased, subject to the terms and conditions mentioned below.

  • Customer will have to inform Fountain Music Company of his/her intention to return the product within 24 hrs of receipt of the goods at his/her destination.
  • Returns, if any, have to be made within 3 days of receiving the good.
  • The product has to be in its original unused condition to be returned.
  • Goods damaged, used or manhandled will not be accepted as returns or refunded.

Refunds: The refunds will take a minimum of 30 days to be fulfilled as it usually takes about 10-15 days for us to receive the goods from the customer. On receipt of the goods, a confirmation will be sent to the customer on the status of the same and a refund initiated. The refund will be in the form of a check in case of Cash on Delivery orders and an electronic refund if the customer has paid through his/her credit or debit card. The refund policy is as follows…

  • Goods ordered if not in stock and can't be exchanged for a similar product will be refunded.
  • If a customer expresses a desire to cancel the order after its placed on the website.
  • No Returns will be entertained if a customer wants to return the product because he/she doesn't like it after delivery of the product or feels the product doesn't match his expectations.
  • The refund will be given for the full amount except the amount paid towards shipping and taxes applicable if any.
  • The refund will be given if there are genuine quality issues regarding the product.

No refunds will be given in the following cases:

  1. Incorrect or outdated delivery address.
  2. After 3 failed delivery attempts by our courier agencies.
  3. Package refused by recipient.
  4. Products returned found in a used or damaged condition.
  5. In case of minor design and color variations. With handloom products there will always be some variation in color between products you see online and products you get in hand.

* Note: All refunds will only be made after we receive the returned shipment at the address mentioned below. Please ship to the following address:

Fountain Music Company
580, Budhwar Peth, Ambekar Lane,
Opp. Vasant Talkies, Pune: 411 002.
Tel: +91 20 24491670
For any queries or complaints you can mail us support@fountainmusiccompany.com

Shipping Policy

All orders are shipped within four business days. Tracking numbers, if available, will be automatically e-mailed on the day of the shipping to the e-mail address provided by the customer. Packages shipped by www.fountainmusiccompany.com / Fountain Music Company are not insured against loss or damage. You need to check the packet while accepting the same.

Customers will be contacted by e-mail / Mobile if there are any problems on processing the order or shipping the package on time.

For Festival orders where item is required within a specific time-frame, customers are advised to place the order at least 15-20 days before the expected delivery date. For urgent deliveries kindly contact us before placing the order.

We dispatch all our products through Aramex or DTDC. To get the ordered product in time, kindly ensure that your pin code is serviced by Aramex or DTDC, kindly check their respective websites. For locations not serviced by Aramex or DTDC, we dispatch the products through other reputed Couriers like DTDC, India Post etc for which delivery time may vary between 15 to 20 days. For remote locations we use Speed Post / Registered Parcel service of India Post. For the deliveries outside India, we use services of Indian Post.

Disclaimer

By using this website, you are accepting all the terms of this disclaimer notice.
If you do not agree with anything then you should not buy products from this website.

Warranties & Liability:

Every effort is made to ensure that the contents on this website is accurate, the website is provided "as is" and www.fountainmusiccompany.com / Fountain Music Company makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the content on this site is provided in good faith, we do not warrant that the information will be kept up to date, be true and not misleading or that the site will always (or ever) be available for use.

We do not warrant that the servers that make this website available will be error, virus and bug free and you can accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.

Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site.

Under no circumstances / events will www.fountainmusiccompany.com or Fountain Music Company be liable for any incidental, indirect, consequential or special damages of any kind or damages whatsoever including without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships whether or not advised of the possibility of such damage arising out of or in connection with the use of this website or any linked websites.

Exceptions:

Nothing mentioned in this disclaimer notice excludes or limits any warranty implied by law for death, fraud, personal injury through negligence or anything else which it would not be lawful for www.fountainmusiccompany.com or Fountain Music Company to exclude.

License to use this website:

When you use this site you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this website if you don't agree that the terms are reasonable.

If any points in this disclaimer are found to be unenforceable under the applicable law that will have no bearing on the enforceability of the rest of the disclaimer notice.

Any material on this website, including text and images and logos, is protected by copyright law and is copyright to www.fountainmusiccompany.com or Fountain Music Company unless credited otherwise.

It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal and non-commercial use.

Prior written consent of the copyright holder must be obtained for every other use of material. Copy right of all the images on this site remains with the artist, or copyright owner at all times. No part of this site may be distributed or copied for any commercial purpose or financial gain.

All intellectual property rights in relation to this website are reserved and owned by www.fountainmusiccompany.com or Fountain Music Company.

Links to other websites and Products:

Links to other websites are provided for the convenience of users.

We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites or the reliability, quality or effectiveness of any products provided through external websites.

A link to an external site doesn't imply an endorsement of views, information or products provided or held by such websites.

Law and Jurisdiction:

This disclaimer shall be interpreted and governed by the Indian Law and any disputes in relation to it are subject to the jurisdiction of the courts in Pune (India).

Changes and Amendments:

We reserve the right to revise and amend this disclaimer from time to time and any revised version will be deemed to be applicable from the first date of publication on this website.

About us:

This website is owned by Fountain Music Company having its registered address at 580, Budhwar Peth, Ambekar Lane, Opp. Vasant Talkies, Pune: 411 002 (India).