Return, Refund and Exchange Policy

Returns: Fountain Music Company will accept returns of the goods purchased, subject to the terms and conditions mentioned below.

  • Customer will have to inform Fountain Music Company of his/her intention to return the product within 24 hrs of receipt of the goods at his/her destination.
  • Returns, if any, have to be made within 3 days of receiving the good.
  • The product has to be in its original unused condition to be returned.
  • Goods damaged, used or manhandled will not be accepted as returns or refunded.

Refunds: The refunds will take a minimum of 30 days to be fulfilled as it usually takes about 10-15 days for us to receive the goods from the customer. On receipt of the goods, a confirmation will be sent to the customer on the status of the same and a refund initiated. The refund will be in the form of a check in case of Cash on Delivery orders and an electronic refund if the customer has paid through his/her credit or debit card. The refund policy is as follows…

  • Goods ordered if not in stock and can’t be exchanged for a similar product will be refunded.
  • If a customer expresses a desire to cancel the order after its placed on the website.
  • No Returns will be entertained if a customer wants to return the product because he/she doesn’t like it after delivery of the product or feels the product doesn’t match his expectations.
  • The refund will be given for the full amount except the amount paid towards shipping and taxes applicable if any.
  • The refund will be given if there are genuine quality issues regarding the product.

No refunds will be given in the following cases:

  1. Incorrect or outdated delivery address.
  2. After 3 failed delivery attempts by our courier agencies.
  3. Package refused by recipient.
  4. Products returned found in a used or damaged condition.
  5. In case of minor design and color variations. With handloom products there will always be some variation in color between products you see online and products you get in hand.

* Note: All refunds will only be made after we receive the returned shipment at the address mentioned below.

Please ship to the following address:

Fountain Music Company

580, Budhwar Peth, Ambekar Lane,

Opp. Vasant Talkies, Pune: 411 002.

Tel: +91 20 24491670

For any queries or complaints you can mail us